Frequently Asked Questions

You can edit your personal details such as name, surname, address, email by opening the menu in the upper right corner of the website and then clicking on "Account".

You can access your course by clicking on Learn in the upper menu (or on the book icon if you are on mobile) and opening the "My private lessons" section (if you purchased individual lessons) or the "My Groups" section (if you purchased a group course).
Please check the dedicated answers below for more information.

A dedicated section to see your orders is currently under development. If you wish to see a list of the orders you made, you can email us at info@italmente.it and we will send it to you.

You can access our collection of online Italian exercises from the "Quizzes" section of the Learn menu from the website header (the book icon if you are on mobile).

You can access your lessons via the Zoom links that appear in the calendar and that are also sent to you via email.
If you’re booking your first lesson and you have no teacher assigned yet, the link will be generated once the admin confirms the lesson.
If a teacher is already assigned to you, links will be generated immediately after your booking.

To buy additional lessons you can click on the "Book Now" button on our Home Page or on the Individual Lessons page, select your preferred package and proceed with the payment.
Your new lessons will then be added to your previous lesson count and the expiration date for all your lessons will be extended.

Yes, if you make the change in the calendar before 6pm CET.

Same-day changes are not possible.
If you are unable to attend your lesson, the lesson will unfortunately be lost. Exceptions can be made for force-majeure situations such as illness or other emergencies. In these cases, please let us know, and we will return the lesson to your count.

Zoom links can always be found in the calendar in the "My private lessons" section of the Learn by selecting the desired day.
We also encourage you to check your spam folder, as our automated emails might end up there sometimes.

Although all our teachers are professionals who are expert in teaching all student profiles, we understand that a student might wish to study with a different teacher.
In this case, we kindly ask you to inform us by writing to info@italmente.it, and we will do our best to accommodate your request.

Package durations are calculated for a minimal usage of 2 hours per week, so 5 weeks for 10 lessons and 13 weeks for 25 lessons. Should you not use all of your lessons in time, they will be lost and won’t be refunded.
In case you buy additional lessons, the relative additional weeks will be added to your course.

Yes, individual courses are tailored to the student, who can ask the teacher to focus on specific linguistic aspects, topics or goals.
In case no specific request is made, our standard programme will be applied.

All the studying materials are provided by Italmente, no additional cost is required.

We have specific starting dates for full beginners, that are indicated on the Group Course page.

After we’ve determined your level, we will assign you to a study group.
You will be able to access your group for the My Group section of your Personal Area. There you will find the link to access your lessons, the course schedule and eventual materials and messages uploaded by your teacher.

Our academic team chooses the right group for our students based on their level. This does not mean, of course, that all the students in a group have the same abilities, and this represents an advantage of studying in a group: by confronting yourself with your peers, you exchange knowledge and learn from them in what is known as cooperative learning.
However, we understand that for various reasons you might feel uncomfortable in your group.
In this case we kindly ask you to get in touch with us at info@italmente.it, and we will do our best to find the best option for you.

The group’s tutor cannot be changed as a result of a single student’s request.
However, we might be able to find another group for you, or another course type. Please see the question above for more information.

If there’s no active group of your level we will open a group with you as temporarily the only student, until at least another student of your same level joins.
As long as you are the only student in the group, you will receive individual lessons for 50% of the scheduled group hours. Individual lessons are more effective thanks to the fact that the teacher’s attention is entirely focused on you, so your progress will not be affected.

No, we will provide you with the link to access your virtual textbook as soon as we determine your level.

You can extend your course by clicking on the "Book Now" button on our Home Page or on the Group Course page, select your preferred package and proceed with the payment.
Your additional weeks will be added to your current group.

After you purchase one of our courses, you will automatically receive access to our collection of Italian online exercises, which can be found in your "Quizzes" section of your personal area and are divided by level and focus (communication or grammar).

We are aware of the fact that our quizzes are not 100% mobile friendly, although they can still be accessed and enjoyed via mobile.
If you find it difficult to scroll down, try scrolling on the outer side of the page, instead of scrolling from the centre. This usually solves the issue.

In order to use our quizzes you need to enable third-party cookies on your browser. The procedure varies according to the browser you're using, but you should be able to find this option in the browser preferences.
Do not hesitate to contact use if you need any assistance with this issue!

No, there are no limits at all. Enjoy!