Terms & Conditions

Lesson cancellation

Individual lessons can be cancelled or rescheduled on the calendar no later than 24 hours before the planned beginning. Should a student inform us of his/her inability to attend within 24 hour from the lesson’s start, the lesson will be lost. This does not apply to force-majeure situations (such as the student’s illness). In this case, please inform our staff at [admin email] in order for your lesson to be returned to your calendar.

 

Should the teacher be unable to attend the lesson due to force-majeure reasons, we will try to find a prompt replacement. In case this won’t be possible, a member of our team will inform the student, who will be able to reschedule the lesson in the calendar.

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Package duration

Our packages of individual lessons have a fixed duration (calculated on a minimal usage of 2 academic hours per week), meaning that lessons need to be used within the following time frames:

 

• 1 lesson: 1 week

• 10 lessons: 5 weeks

• 25 lessons: 13 weeks

 

When additional lessons are purchased, the time frame will be extended accordingly.

In case a student doesn’t use all of his/her lessons within the given time frame, the lessons will be lost.

This rule does not apply to force-majeure situations in which either the student or the teacher were forcibly unable to attend the lessons.

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Teacher change

Should you feel any dissatisfaction with your course, please promptly inform our team at info@italmente.it, we will be happy to discuss any concern you might have and, if necessary, proceed to choose another teacher for you.

However, please note that learning a language might be hard at times. It is normal to face difficulties, and our teachers are professionals who are trained to help students overcome their barriers. That said, each tutor has a different personality, and we will be happy to find a replacement better suiting your needs. 

 

Course programme and approach

Although all of our courses follow our standard programme, individual lessons can be tailored to your needs, so please feel free to inform your teacher or our team if you have specific requests, we will do our best to comply.

 

All of our courses follow the communicative approach, meaning that the main focus is on pragmatic communication through an active use of the language on behalf of the student, while the use of English and of a purely grammar approach is limited. This approach is based on the Common European Framework of Languages and ensures the most effective results. Should you prefer a different approach we will do our best to comply with your request, although please note that this might affect your progress.

 

Textbook

After your first lesson, you will be sent an email with the code to download the electronic Italian textbook of your level, containing all the necessary instructions. Should you encounter any issues with the textbook, please promptly inform us at info@italmente.it.

 

Booking and accessing your lessons

After booking your lessons, you will be able to schedule them in your Dashboard, in the section called “Individual Lessons Calendar”. After scheduling your first lesson, you will be assigned a teacher and the Calendar will show you the link to access your lessons.

 

Please note that once a teacher is assigned, you will be able to book lessons only in the teacher’s available slots. Should you need a different timetable please inform us, and we will try to find a teacher who can meet your scheduling needs.

 

We kindly ask you to discuss the schedule with the teacher during your first lesson, in order to avoid issues when booking your next lessons.